Mercantil Bank (Schweiz) considers a priority the timely response and resolution of complaints by clients; therefore, our Compliance Officer is the person in charge of receiving them and deciding on all necessary steps for their timely processing and resolution.

For any complaint or query, please contact our Compliance Officer through the following channels:

  1. E-mail to
  2. Fax to +41 43 344 4550
  3. Send a letter to Mercantil Bank (Schweiz). Compliance Officer. PO Box 9758, CH-8036 Zurich. Switzerland

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